Let AI handle the chat — then hand off to a real person at the perfect moment.
AI is great until a customer needs a human. JomChat's chatbot answers instantly around the clock, then detects when to escalate — a keyword, a complaint, an explicit request — confirms with the customer, mutes itself, and drops a live agent into the same thread with full context.
The best of bot and human
AI answers instantly, 24/7
The chatbot handles FAQs, prices and warranty questions in about 0.8 seconds — in Malay, English or rojak — so customers never wait.
Seamless escalation
When a customer types "nak cakap dengan agent" or raises a complaint, JomChat confirms and hands off — no restart, no repeating themselves.
Agents pick up with full context
The AI mutes itself and a real agent enters the same thread, seeing the entire conversation history before they reply.
Audit trail on every handoff
Every escalation, pickup and "return to AI" is logged — so team leads have a complete activity trail.
How a handoff happens
- 1
AI handles the conversation
The chatbot answers from your knowledge base, instantly and around the clock.
- 2
It detects the moment to escalate
A keyword, a complaint, or an explicit request triggers a handoff.
- 3
The customer confirms
JomChat asks "talk to an agent?" and waits for a yes — no false escalations.
- 4
An agent takes over
The AI mutes, an agent picks up in the same thread, and can return to AI when done.
Frequently asked questions
Quick answers — also marked up as FAQ schema for rich results in search.
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